At Yuvi Perfume, we take pride in maintaining strict quality and hygiene standards. Due to the nature of fragrances, we do not offer returns or refunds once an order has been delivered, except in limited exceptional cases as outlined below.

No Returns / No Refunds Policy

All purchases made on https://yuviperfume.com/ are final.

We do not accept returns, exchanges, or refunds for reasons including but not limited to personal preference, fragrance choice, dissatisfaction, or change of mind.

Exceptions (Strictly Limited)

Returns or refunds may be considered only in exceptional cases, such as:

• Product received in a damaged condition

• Product received is incorrect or incomplete

• Product has a manufacturing defect

Any exception is subject to verification and approval by the Yuvi Perfume team. Approval is not guaranteed.

How to Raise an Exception Request

If you believe your case qualifies as an exception, you must:

• Email us at hello@yuviperfume.com

• Contact us within 48 hours of receiving the order

• Include:

  • Order ID

  • Clear images of the outer packaging, product, and labels

  • A clear unboxing video (mandatory) showing the parcel being opened from a sealed condition

Requests raised after 48 hours of delivery will not be considered.

Verification & Decision

• Each request is reviewed on a case-by-case basis

• Insufficient evidence, missing videos, or signs of tampering may lead to rejection

• Yuvi Perfume reserves the sole right to approve or decline any exception request

Refund Processing (If Approved)

If a refund is approved:

• Refunds will be processed to the original payment method for prepaid orders

• For Cash on Delivery orders, bank details will be requested

• Refunds are typically processed within 5–7 working days after approval

Shipping charges, COD charges, and promotional fees (if any) are non-refundable.

Promotional & Special Sale Orders

Products purchased during:

• Special promotions

• Clearance sales

• Limited-time offers

• Contests or bundled schemes

are not eligible for return, replacement, or refund under any circumstances.

Final Authority

Yuvi Perfume reserves the right to:

• Reject claims lacking proper documentation

• Decline requests where misuse or policy violation is suspected

• Amend this policy at any time without prior notice

Contact

For exceptional cases only, contact us at:
Email: hello@yuviperfume.com